Help

Frequently asked questions

Orders, shipping, returns and payments. Can't find your answer? Email info@uvolox.com.

What payment methods can I use?

We accept major credit and debit cards, plus express checkout with Shop Pay, Apple Pay and Google Pay. You'll see every available option at checkout. All payment information is encrypted, so your details stay safe and secure.

When will my card be charged?

Your payment method is charged when you place your order.

How will you know where and how to send my order?

You'll enter your shipping address and choose a shipping method during checkout.

Has my order shipped?

As soon as your order ships, we'll send you a confirmation email. You can also log in to your account to see the status of your order.

How do I get my tracking number?

Your tracking number is in your shipping confirmation email, and in your order details when you log in to your account. Can't find it? Email info@uvolox.com with your order number.

Can I change my shipping address?

Email info@uvolox.com as soon as possible with your order number and the new address. If your order hasn't shipped yet, we'll update it for you.

What is your shipping policy?

Orders ship within 1–2 business days and arrive 3–6 business days after that. Read the full shipping policy.

What is your refund policy?

We offer a 30-day money-back guarantee, starting from the day your order is delivered. Email us within those 30 days and return any unworn item for a full refund. Return shipping is at your expense, unless we sent the wrong item or it arrived damaged. Read the full returns policy.