FAQs

What payment methods can I use?

We accept Visa and MasterCard, as well as PayPal, Online Banking, Wire Transfer and ATM cards if they are issued by Visa or MasterCard.

Our servers encrypt all information submitted, so you can be confident that your credit card information will be kept safe and secure.

When will my credit card be charged?

You will not be billed until your order is confirmed. If your items are confirmed separately you will be billed each time a product is confirmed.

How will you know where and how to send my physical product?

A Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.

Has my order shipped?

Click here to look up your order and see the shipping status.

How do I get my tracking number?

Click here to look up your order and get your tracking number.

Can I change my shipping address?

Once your order is confirmed, you cannot change your shipping address. Orders are immediately sent to the warehouse when they are submitted and our system can no longer retrieve or change them.

What is your Shipping Policy?

Click here to look up our shipping policy.

What is your refund policy?

We offer a 30-day money back guarantee, which starts from the date the product is shipped. To utilize this guarantee, contact us within this 30-day period. Cost of return shipping will be at your expense.

How do I request a refund?

To request a refund for product(s) purchased online, contact us with your Order tracking number.

How do I cancel my order?

You can request that your order is cancelled on the same day the order was placed, by contacting us. In case processing of your order has already commenced, your request may not be approved.

If your order cannot be cancelled, you will get an email notification when the order is shipped as well as an email with return instructions. You can also click here to view the shipping status of your order.

When will my credit appear on my credit card?

Your refund credit will appear on your card 10 – 14 business days after receipt and processing of your returned product.